Complaints Procedure

Last updated: September 2026

We are committed to providing a high-quality service to all of our clients. If something has gone wrong, or you are unhappy with the service you have received, we want to hear about it so we can put it right and improve. This page explains how to complain and the options available to you.

Complaining to Chambers

In the first instance, please raise your complaint with us directly. Complaints are handled by our designated complaints contact:

To help us deal with your complaint quickly, please include:

• your name and contact details;
• which barrister or member of staff your complaint concerns;
• a clear description of what went wrong and what you would like us to do to put it right;
• any relevant dates and documents.

We will acknowledge your complaint within 2 working days and aim to provide a full written response within 28 days. If we need more time, we will let you know why and give you a revised timescale.

If your complaint concerns the Head of Chambers, please say so when you contact us, and it will be referred to another senior member of Chambers to be handled independently.

The Legal Ombudsman

If you are not satisfied with our response, or if your complaint is not resolved within eight weeks, you may be entitled to refer it to the Legal Ombudsman, which deals with complaints about the service provided by legal professionals. This service is free to you. It is available to members of the public who have instructed us directly (including on a Public Access basis).

You must refer your complaint to the Legal Ombudsman:

• within six months of receiving our final written response to your complaint; and
• no later than one year from the date of the act or omission you are complaining about; or
• no later than one year from the date you should reasonably have realised there was cause for complaint.

More information, including current time limits and eligibility, is available at legalombudsman.org.uk.

The Bar Standards Board

The Legal Ombudsman deals with complaints about service. If your concern is about a barrister's professional conduct or behaviour, you can report it to the Bar Standards Board, which regulates barristers in England and Wales. You can find out how to report a concern at barstandardsboard.org.uk.

Our records

We keep a confidential record of all complaints and the outcomes for the period required by our regulatory obligations. This helps us monitor and improve the service we provide.